Business Analyst – Transportation Management Processes

Location: Houston - United States

Schlumberger has an opening in Houston, Texas for a Business Analyst – Transportation Management Processes. The Business Analyst for Transportation Management processes would act as a process SME for the Transportation Management related applications within Supply Chain domain at Schlumberger.

The system being used is Oracle Transportation Management system (TMS) which supports a standardized, end-to-end order process for inventory and transportation management. This involves activities like - forecasting bulk products, updating and displaying inventory on hand, creating and tracking movements, communicating with both internal and external customers, billing/invoicing, and reporting performance.

The end users supported are the global community in Schlumberger using these systems. In accordance with the business needs, he/she would utilize the knowledge of business to expedite formulation of requirements for application enhancement requests and guide the technical team for all process related queries. He / she would be able to provide functional expertise and support on ticket resolution for these applications.

Responsibilities:

The candidate may work on any of the following:

  • Provides L2 functional support for the Transportation Management cluster of applications to the business
  • Troubleshoots process/functionality related issues and resolves escalated tickets related to the TMS cluster of applications
  • Validates and details application enhancement requirements from business users and converts the same into proper requirement specifications for onward submission to development team / L3 service providers
  • Works with support teams to manage execution of change requests / application upgrades and organize deployment and transition to service operations
  • Proactively brings ideas based on his/her experience and understanding of the business users’ needs for new development and enhancements
  • Assists in business process redesign as needed
  • Communicates the solution to business directly or through other support personnel
  • Serves as a subject matter expert for the Transportation Management process
  • Application Co-ordination & Support
  • Answers, analyses and provides quality checks for incoming tickets from end users and routes them appropriately
  • Gathers and validates change requests and bug fix requirements
  • Supports governance forums to ensure tickets are resolved on time and sends reminders when needed
  • Organizes ad-hoc backlog campaigns
  • Liaises with other Business application groups in day to day operations
  • Improve quality
  • Assists in UAT testing of new application functions, releases and facilitates promotion of new features/functionalities among user community
  • Leads internal capability building activities including knowledge dissemination, training, asset creation etc.
  • Helps in creation & update of knowledge documentation specific to the processes and functional areas within the Supply Chain domain
  • Reviews metric reports and dashboards on ticketing analysis and performance

Qualifications & Experience

  • Minimum Bachelor’s Degree (MBA is preferred)
  • Certification in CPSM from Institute for Supply Management (ISM), SCPro from Council of Supply Chain Management Professionals (CSCMP), Certified Supply Chain Professional (CSCP) from the Association for Operations Management (APICS)
  • 5 to 7 years of professional experience working with Transportation Management related process and activities.
  • Must have a thorough knowledge of Transportation Management process in core industries
  • Good working knowledge of the TMS application within Oracle Suite
  • Experience on requirement gathering, creating requirement specifications and working on documenting use cases is a must
  • Basic knowledge of PL/SQL
  • Experience of working with tickets/incidents through a ticket management system
  • A good understanding of business requirements and prioritizing needs so as to deliver a cost effective service
  • Comfortable working across time-zones (open to shifts)
  • Advanced knowledge in MS-Office
  • Expert level English written and verbal communication skills
  • Interpersonal skills and Team player
  • Pro-active, self-motivated and eager to acquire knowledge
  • Ability to work under pressure
  • Problem solving and analytic skills
  • Knowledge of Oilfield terminology and business practices. Oil & Gas Industry exposure
  • Ability to work in global distributed setting, previous international exposure
  • Self-driven, Proactive, Systems Thinking
  • Candidates must be able to legally work and reside in the US, without sponsorship

Schlumberger is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

Schlumberger is a VEVRAA Federal Contractor – priority referral Protected Veterans requested.



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