Application Engineer | Schlumberger

Job Details

Application Engineer

Cota - Colombia

Responsible for giving techno-functional support, application support and coordination, and improve quality of applications while meeting the required delivery date, service level and safety requirements of field operations.

Roles and Responsibilities:

Techno-Functional Support:

  • Troubleshoots, resolves data and non-data related problems and escalated tickets of domain applications managed by him/her and communicates the solution to the end users; ensures activities are completed on time and with the required service quality.
  • Analyses functional problems within the applications suite, conducts quality checks on incoming tickets and routes these appropriately, proposes solutions and involves the Application Support Lead if the problems affect business processes or core functionality of the system.
  • Validates and details enhancement requirements from business users and converts the same into proper requirement specification documents for onward submission to development team / L3 service providers.
  • Works with L3 support teams to manage execution of change requests / application upgrades and organize deployment and transition to service operations.
  • Works with Data center & Infrastructure team to ensure optimum performance, disk usage, backup processes, security patches, and overall application stability
  • Maintains systems’ technology stack.
  • Runs database queries and use other tools as required to troubleshoot data related issues.

Application Co-ordination & Support

  • Completes the incident processes in Remedy Incident Management and ALM Systems and guarantee proper follow up.
  • Coordinates with Service Desk on ticket auto-assignment and decision tree configurations for new applications and module in Remedy.
  • Provides an initial effort estimation for application enhancement / change requirements.
  • Acts as point of contact for all the knowledge of the managed applications.
  • Trains and coaches key users and end users in the correct use of the applications and the data contained in those applications.

Improve quality

  • Consults key users about enhancements to applications.
  • Assists in testing of new applications, releases and promotions.
  • Produces metric reports on incoming tickets, trends etc.
  • Organizes ad-hoc ticket backlog resolution campaigns
  • Operates within the Security operations standards and guidelines.
  • Ensure that the specific domain level application’s business and technical documentation are kept up-to-date.
  • Ensures that the applications support procedures are kept up-to-date.
  • Verifies and validates software compliance.

Qualifications and Experience:

  • Candidates must be located and legally authorized to work in Colombia
  • Advanced English level
  • Bachelor’s degree in Computer Science, IT or Engineering in related field or equivalent
  • 5 to 7 years working in IT/BPM enterprises developing/supporting Java based applications
  • Experience of working on Employee time reporting and data management applications is desirable
  • Experience working on documenting use cases and requirement specifications is a must
  • Should have good experience in estimating application change requests
  • Experience of working with tickets/incidents through a ticket management system
  • Experience with Remedy Incident Management ticketing platform is preferable
  • Good experience working on Oracle based applications
  • Good understanding of business requirements and prioritizing needs so as to deliver a cost effective service is essential to success.
  • Experience of working on SQL complex queries is a must
  • Understanding and ability to understand/analyze/debug SOAP/REST services
  • Preferred experience in Oil & Gas industry (though not mandatory)

Desired skills and attributes:

  • Comfortable working across time-zones (open to shifts) and people of different nationalities
  • Able to think logically and analyze complex problems
  • Investigates customer wishes and needs and acts accordingly; anticipates customer needs; gives high priority to service and customer satisfaction; plays close attention to details
  • Creative and innovative problem solver. Identifies problems; recognizes significant information; makes connections between data; traces possible causes of problems; investigates relevant data. Able to work under pressure and meet deadlines
  • Team player with the ability to work independently
  • Excellent communication skills
  • Works well with all personality types

Schlumberger is an equal employment opportunity employer. Qualified applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.


Application Engineer
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