Service Now Developer | Schlumberger

Job Details

Service Now Developer

Petaling Jaya - Malaysia

Job Summary:

The ServiceNow Developer will play a key role in maturing the client’s ServiceNow platform, and as a result, the client’s service management practice. This individual will follow technical design for ServiceNow code and architecture, and work with key business units and process managers in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform. 

Essential Responsibilities and Duties:

  • Develop and manage application code, user interface, and third-party integration components
  • Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications
  • Develop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate legacy systems with ServiceNow using mid-server, web services, service agents, email and other relevant technologies
  • Develop existing and custom applications within ServiceNow including integrations with other applications
  • Hands-on experience in Service Catalog/Service Portal modules
  • Create and use update sets to move customizations between ServiceNow instances
  • Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis
  • Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform and its SDLC
  • Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated
  • Work with process managers to fully understand business functionality, pain points, and areas of improvements
  • Commit to the continuous improvement and learning of development and ServiceNow best practices, tools and technology
  • Proactively keep ServiceNow skills current
  • Follow ServiceNow best practices (including scripting, security, implementation)

Qualifications 

  • 3+ years of experience of ServiceNow development
  • 3+ years of experience in IT service management process design
  • ServiceNow System Admin Certification
  • Overarching understanding of ServiceNow Enterprise product suite
  • Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: ServiceNow API’s, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
  • Ability to apply business concepts into a technical solution
  • Web portal development skills, such as HTML, CSS, Angular JS, bootstrap
  • Experience implementing the following Core Process Areas:  Incident, Problem, Change, Service Catalog, Request, and CMDB
  • Ability to create reports using the standard reporting engine, plus metrics and SLAs
  • Display aptitude in learning new modules based on training materials
  • Experience with collaboration across functional borders enterprise-wise (i.e. within and outside of IT)
  • Strong attention to detail.
  • Ability to work in a team
  • Good communication skills
  • Knowledge of Scrum framework or any other agile methodology.

 

Schlumberger is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

 

Service Now Developer
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