Cementing Customer Engagement Coordinator | Schlumberger

Job Details

Cementing Customer Engagement Coordinator

Villahermosa - Mexico

The Cementing Customer Engagement Coordinator is responsible for acting as the customer point of contact for Product Line Cementing Operations, providing superior levels of support throughout the service delivery process, driving contract revenue, profitability and receivable management. In charge of establishes and maintains a professional relationship with the customer and maximizes knowledge of the customer to enhance value of contract for both SLB and the customer. They ensure the services delivered to the customer comply with contractual agreements and meet customer objectives and performance metrics.


Principal Roles & Responsibilities

  • Capture /update customer activity for service delivery visibility in the business systems
  • Capture and communicate internally significant customer intelligence
  • Capture and confirm job specific requirements.
  • As a member of the Account Team, leads existing contract terms and contribute to the account plan
  • Compile and review cost estimates for consolidation with the technical proposal
  • Assess job risks during analysis of customer job requirements
  • Coordinate and conduct regular service quality meeting with the customer
  • Proactively identify and resolve invoice disputes regarding product and service delivery issues


Qualifications & Experience:

  • Petroleum, Mechanical, Electrical Engineer
  • Minimum 5 years of experience in the same activities
  • Extensive knowledge in cementing operations, laboratory testing, grout design, cementing design, HP HT well experience is a must
  • Intermediate level of English (desirable)
  • Management of software related to cementing
  • Permanent Mexican residence
  • Location: Villahermosa
  • Schedule 25 days on, 5 days off
  • Excellent communication skills and ability to make efficient presentations to the customers


Schlumberger is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.


Cementing Customer Engagement Coordinator
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