HR Services Manager | Schlumberger

Job Details

HR Services Manager

Pekanbaru - Indonesia

Job Summary:

The HR Services Manager is responsible for owning the end-to-end service delivery to employees, line managers and Human Resources (HR) business partners.  The HR Services Manager serves as HR authority in countries where there is no Country HR Manager.  This person aligns priorities with local business needs and to continuously improve the employee experience.


  • Support activities leading to employee motivation and engagement.
  • Organize Open Houses, roundtable meetings, internal communication and celebration events. Support the Schlumberger Spouses’ Association.
  • Provide expert advice to Operations and serve as subject matter expert for local support on employee engagement initiatives.
  • Support Compensation and Benefits team with local market analysis and package competitiveness.
  • Support managers and employees on Employee Fixed Step Training and  Controls preparations.
  • Support services delivered by the HR Services Center and Hub, in compliance with the service delivery model, service level agreement and tools, focusing on creating a positive employee experience.
  • Oversee relocation, benefits, induction and orientation for new hires and transferred employees.
  • Manage terminations and provide support on disciplinary action.
  • Manage local HR providers in conjunction with Procurement and Sourcing, to ensure service quality and cost optimization.
  • Uphold local compliance to employment law, including visas and immigration, work councils and unions.
  • Maintain relationships with external bodies such as government authorities and HR related agencies.
  • Ensure adherence to HR policies and standards, Data Protection and Privacy and other frameworks.
  • Create and maintain local HR policies and support local recruiting.
  • Manage and report on performance and service quality jointly with the HR Hub.
  • Own the local HR Shared Services Organization Business Continuity Plan.
  • Accelerate the intelligence loop between Operations HR and the HR Services teams, including change management support on new company and Product Line initiatives.
  • Promote the usage and deployment of global processes and Information Technology solutions, including self-service.
  • Prioritize and monitor continuous improvement projects.
  • Govern the HR Services Center’s service catalog in coordination with the HR Services Hub.
  • Promote privacy awareness, manage and oversee deployment data protection requirements and the company's privacy strategy.
  • Oversee Payroll, Benefit and Relocation process
  • Uphold local compliance to employment law, including visas and immigration, work councils and unions
  • Working together with HRBP to lead the review of Home Country Manuals, create and maintain local HR policies.
  • Maintain relationships with external bodies such as government authorities and HR related agencies
  • Working together with C&B to support the local market analysis and responsible to review the Home Country Health Care Plan and Home Country Life Insurance plan
  • Prioritize and monitor continuous improvement projects together with HRBP
  • Ensure compliance in line with SLB standards, policies and country’s law.
  • Manage HR Reports and analysis.


  • Minimum Bachelor in Human Resources or equivalent.
  • Minimum 10 years HR experience in the relevant industry.
  • Have working rights in Indonesia and willing to work in Pekanbaru.
  • Proficient in SAP and other related business systems.
  • Proficient in English and Bahasa Indonesia written and spoken language.

Schlumberger is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

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HR Services Manager
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