IT Service Desk Analyst with Russian | Schlumberger

Job Details

IT Service Desk Analyst with Russian

Bucharest - Romania

The Service Desk Analyst is responsible for providing first and second level administrative and technical support (remotely) for the resolution or escalation of laptop and desktop hardware and software related problems and problems related to IP telephony, connectivity, security, servers and real time operations.  The Service Desk Analyst serves as the initial point of contact for technical problems and perform troubleshooting tasks, problem diagnosis and problem resolution or escalation.

Responsibilities:

  • Provide front line support for internal customers by answering calls, emails and web requests, and entering the issues into a ticketing system;
  • Provide support and assist IT users in resolving IT issues;
  • Log relevant incident and service request details per help desk procedures;
  • Communicate with customer regarding incident progress;
  • Ensure assigned tickets are up to date until issues are resolved;
  • Escalate unresolved incidents and service requests within agreed timescales to the appropriate teams;
  • Perform post-resolution follow-up with customers;
  • Resolve and close incidents and service requests as per service desk procedures and allocated timelines;
  • Provide complete daily hand-over including pending ticket, created RIR’s, resource outages, personnel issues and any other issues of note;
  • Update the Knowledge Base with known problems and fixes;
  • Mentor junior team members.


Requirements:

  • Experience 1-3 years in IT support
  • Fluent in speaking and written English and Russian
  • Higher education in IT area would be a plus

Key skills:

  • Analytical skills
  • Customer orientation
  • Technical expertise
  • Stress resistance
  • Team collaboration
  • Multitasking

Schlumberger is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

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IT Service Desk Analyst with Russian
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