Customer Service Specialist | Schlumberger

Job Details

Customer Service Specialist

Katy - United States

The Customer Service Specialist is responsible for processing customer orders, handling order entry and shipment scheduling. The Customer Service Specialist performs necessary functions to meet customer requirements on a timely basis.

Roles and Responsibilities: 

  • Promptly responding to customer queries via email, live chat, phone.
  • Enter orders & coordinate orders along with shipments between Manufacturing and customers.
  • Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer.
  • Track and report to customer and sales staff delivery date, anticipated delays, conflicting terms, and conditions of customer purchase orders.
  • Immediately escalating serious complaints or issues that you are not equipped to deal with.
  • Liaising with colleagues or managers to find the best solutions to customers’ issues.
  • Maintaining a polite, helpful, and professional manner always.
  • Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable.

Qualifications and Experience: 

  • High School Diploma or equivalent.
  • Prior experience in customer-facing role and outstanding customer service attitude.
  • Exceptional communication skills, writing skills, interpersonal skills, and ethical mindset
  • MS Office proficiency a must (Excel, PowerPoint, and Word), PowerBI a plus
  • Candidates must be able to legally work and reside in the US, without sponsorship

Schlumberger is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

Schlumberger is a VEVRAA Federal Contractor- priority referral Protected Veterans requested.

 

Customer Service Specialist
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