Onsite Support Analyst | Information Technology

About SLB

We are a global technology company, driving energy innovation for a balanced planet.​

Together, we create amazing technology that unlocks access to energy for the benefit of all.​

At SLB, we recognize that our innovation, creativity, and success stem from our differences. We actively recruit people with a diverse range of backgrounds and cultivate a culture of inclusion that unlocks the benefits of our diversity. We want to ensure that everyone feels a sense of belonging here and we encourage, enable, and empower our people to foster inclusivity, build trust, and demonstrate respect for all across the organization.

Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.

Job Description

The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues.

Job Responsibilities

• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines. 
• Communicates with customer regarding incident progress. 
• Provide digital solutions using MS PowerApps, PowerBI, etc. 
• Maintains Global Asset Management database with all the required updates related to the hardware.
• Performs IMAC (Install, Move, Add and Change) 
• Assists in infrastructure setup & renovation project at location including the network devices, Lenel PACs, CCTV, Servers, PABX & Lync System 
• Coordinates spare asset inventory and maintains asset management.
• Complies with QHSE and IT policies.
• Ready to take on additional responsibilities; security champion, wellsite connectivity champion.
• Manage low risks IT projects at location.

Requirement

• Minimum of Bachelor’s degree in Information Technology (IT), Computer Engineering, Computer Science, or any related field of study.

• At least 5 year relevant experience with an IT related discipline
• Experience to teams & project management.
• Knowledge of ITIL based IT Service Model is an added advantage.

Location:    Port Harcourt, Nigeria

SLB is an equal opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, gender identity, national origin, age, disability, or other characteristics protected by law.