PSD Manager
Location: Ciudad del Carmen, Campeche, Mexico
Key Responsibilities
Ensure consistent implementation of QHSE standards, Operational Integrity requirements, risk management practices, and continuous improvement initiatives across product and service delivery.
Drive customer satisfaction, service quality, and operational excellence through effective process management and coordination with the Operations Control Center.
Own and enforce PSD and Operational Integrity Key Operating Practices (KOPs) within the GeoUnit, ensuring compliance, adoption, and performance improvement.
Identify, evaluate, and mitigate operational risks through the development and execution of risk management and response plans.
Conduct audits, service delivery assessments, activity reviews, and job program evaluations to ensure compliance with company, customer, and industry standards.
Review and approve technical job programs, JRAs, PRAs, exemptions, and MOC documentation based on established risk and compliance criteria.
Lead incident response, recovery, investigations, root cause analysis, and corrective action validation.
Manage the complete service delivery cycle, from planning and execution through customer acceptance and job closure.
Oversee contract performance and value assurance activities, ensuring operational efficiency and customer satisfaction.
Develop and maintain operational and financial forecasts, including revenue, margins, assets, products, and workforce demand.
Create and manage sales orders, customer cost estimates, billing documentation, and resolution of billing or service delivery disputes.
Design and optimize staffing models, ensuring appropriate workforce planning and resource allocation.
Support team engagement, competency development, performance management, and technical growth.
Lead by example through regular field visits, promoting safety culture, operational discipline, and continuous improvement.
Manage aftermarket service operations including spare parts, field services, upgrades, retrofits (URI), blanket orders, and spare parts contract administration.
Facilitate effective coordination across functional interfaces to ensure seamless service execution and operational efficiency.
Requirements
Education
Bachelor's Degree in Engineering or related disciplines.
Experience
Minimum 7 years of relevant experience.
Experience in Production Facilities and/or Service Projects.
Previous management or supervisory experience.
Experience in Operational Integrity and risk management processes.
Experience managing field operations, service delivery, aftermarket activities, or customer-facing operations.
Experience working with contracts, service performance, and customer relationship management.
Technical Skills
Strong technical knowledge of Process Equipment and Field Operations.
Experience managing Product and Service Delivery (PSD) operations.
Knowledge of Operational Integrity, QHSE, risk assessment, and continuous improvement processes.
Experience with management systems, operational planning, and resource optimization.
Ability to analyze operational and financial performance metrics.
Proficiency in Microsoft Office applications.
Fluent English communication skills.
Competencies
Strong leadership and team management capabilities.
Excellent communication and stakeholder management skills.
Customer-focused mindset with strong service orientation.
Strong analytical, problem-solving, and decision-making abilities.
Ability to influence and collaborate across multiple levels of the organization.
Strong organizational and planning skills.
Commitment to safety, operational excellence, and continuous improvement.
Ability to build effective internal and external professional networks.
Additional Information
Workplace Type: Onsite
Work Location: Ciudad del Carmen, Campeche
Focus on Field Services, Spare Parts, URI (Upgrades, Retrofits, and Installations), and Blanket Order Management.
Frequent interaction with customers, operations teams, and business leadership.
Travel to operational sites and customer locations may be required.
SLB does not require a fee for applying to the recruitment process.
Applicants must be 18 years or older to apply.
SLB offers equal employment opportunity. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.
SLB ofrece igualdad de oportunidades en el empleo. Los Solicitantes cualificadoes son considerados sin distincion de raza, color, religion, sexo, orientacion sexual, identidad de genero, origen nacional, edad, discapacidad u otras caracteristicas protegidas por la ley.
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We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.
Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.
We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact accommodationhotline@slb.com to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.
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