Supply Chain IT Support Analyst | Schlumberger

Job Details

Supply Chain IT Support Analyst

Cota - Colombia


Job Title: Supply Chain IT Support Analyst

Location: Colombia, Bogotá 

About role                                                                                                  

This position requires executing all aspects of successful running of the SAP landscape for the BPC area

Key responsibilities

  • Being the SAP second line support team
  • Making sure all issues/ tickets are effectively triaged and resolved in a timely way
  • Working alongside the build and project teams to ensure all deliverables are accommodated with support
  • Ensuring the integrity of the SAP landscape (functional consistency) and proactively working with other teams to ensure it is updated and maintained in line with current best practice
  • Framing up change requests to the build team for implementation
  • Thorough testing of process and system performance routinely
  • Participating in audit deliverables and documentation reviews


Teamwork & Collaboration

  • Working with the technical and functional teams to triage and work upon SAP support issues
  • Partnership with business, functional, development and other support teams to deliver incident triage and timely resolution of production issues
  • Provide required input into performance KPIs (Key Performance Indicators) and SLAs (Service Level Agreements) analysis
  • Participate in regular support review meetings
  • Support the build team activities around new projects and major changes to ensure support process is identified



  • Responsible for execution of business production support process and incident resolution
  • Perform business process analysis, functional specifications, configuration and documentation
  • Requirements gathering, designing, configuration, testing, and debugging of the ERP system
  • Employ and leverage strategic ERP best practice solutions & communicate SAP capabilities/ possibilities within related modules
  • Provide user training and education for business process design and improvements
  • Implementing corrective actions and creating SAP documentation where needed as part of the Center of Excellence (COE)
  • Implement low risk level configuration: data maintenance, break/fixes and enhancements

  • Provide status update to management on critical issues, business impact and resolution plan
  • Support super user program with knowledge, documentation and expertise
  • Manage and report key performance metrics as established by the COE
  • Communicate and provide SAP status updates to COE on a weekly basis
  • Ensure smooth handover and implementation of new functionality
  • Develop strong working relationships with other application support teams and participate in end-to-end operations data flows review
  • Early engagement in application life cycle process and collaborate with project team in defining business support models consistent with defined overall production / application support strategy and approach


Customer Focus

  • Work with build and initiative project teams to ensure submitted system enhancement/ changes have undergone adequate functional & volume testing before release to production
  • Develop and maintain a strong working relationship with business partners and business customers
  • Manage the relationship with end users in support segment and their end state satisfaction
  • Drive positive influence of the customer satisfaction measurement and results

Qualifications and Requirements

  • Bachelor's degree
  • Minimum 3 to 4 years of SAP MM/ WM configuration experience as a functional consultant and good understanding on EWM, SRM, and SUS.
  • Must have at least one full lifecycle SAP MM/ WM implementation experience (project preparation till go-live)
  • Ability to analyze problems and provide clear recommendations
  • Strong MS Excel, Power Point skills
  • Strong business acumen to facilitate group discussions
  • Business knowledge and process designing skills
  • Strong organizational skills
  • Ability to work independently as well as a team player
  • Ability to multi-task and work under tight deadlines
  • Intermediate-Advanced level of English language capabilities
  • Intermediate level of interpersonal and communication skills

Schlumberger as an employer

As a leading employer in our industry, Schlumberger is proud to offer a highly competitive package of base and incentive compensation as well as a comprehensive benefits program designed to support the health, wellness and financial security of our employees and their families. Schlumberger is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, status as a protected veteran or other characteristics protected by law.


Supply Chain IT Support Analyst
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