SAP Support Analyst Sales & Services | Schlumberger

Job Details

SAP Support Analyst Sales & Services

Cota - Colombia

SAP Analyst role within QTC (Sales/aftermarket) functional area possessing functional expertise in SAP SD/CS module competency.  
This position supports and implements the SAP Sales and Distribution, Customer Service functions and applications 
The IT Analyst will predominantly be responsible for sustainment of existing production environment to function seamlessly and deal with issues within the SAP systems and its upstream or downstream applications within the scope of respective functional areas. Additionally, involvement in projects, working on new developments or enhancement requests, with high efficiency and handling customers and business partners diligently. Work closely with business stakeholders and other technical teams and super users’ communities with key focus area towards customer satisfaction and also conduct training and preparation of documentations as necessary.
Candidates must be located and legally authorized to work in Colombia

Key responsibilities

This position supports and implements the SAP Sales and Distribution & Customer Service functions and applications.  Provide configuration and functional support for the Sales and Distribution and related functions in the SAP system.

 This includes but is not limited to functionality and configuration experience in the areas of Sales orders, Service notifications, Service orders, Repair order processing, warranty order processing, Equipment’s, Functional locations, costing and settlement of service orders, Invoicing, Deliveries and shipping functions, Contracts and Charge backs and related master data required to support the processes.

  • Maintain collaborative working relationship with within other respective functional areas like (FI/MM/PP/PS)
  • Understand customer’s business implications and incorporate understanding into technical and business process standpoint and provide improvement recommendations.
  • Ensure production system is functioning as designed and implemented.
  • Responsible for the investigation and resolution of problems on a day-to-day basis
    Conduct end to end analysis to establish root cause and provide effective and efficient solution
  • Document potential/recurring issues conduct root cause analysis to eliminate redundancies.
    Lead or support roll-out and implementation of new business applications and functionalities within the scope.
  • Involve project work stream activities, working with internal and external cross-functional groups
  • Adhere to project plans, tasks, and deliverables; identify dependencies and resource requirements
  • Appropriately communicate statuses, escalate issues, and manage timelines and action items
  • Create and maintain all required technical documentations as per process requirements.
  • Collaborate with business stakeholders, super users, end users and business partners.

Qualifications and Requirements

  • Must have at least one full lifecycle SAP implementation experience (Project Preparation till Go-Live)
  • Strong organizational skills
  • Experience on SAP Sales process like Sales order processing, Quote to Cash process, Credit Management
  • Worked on SAP integration project, Integration with external third-party systems
  • Hands-on experience in Test Analysis, Estimations, Test Designing, Test Execution & Reporting.
  •  Strong MS Excel, Power Point skills
  • Strong business acumen to facilitate group discussions, present in front of an audience and/or group, and   ability to articulate thoughts in a methodical and constructive manner
  •  Business knowledge and process design skills
  • Able to collaborate with clients, and have a strong desire to excel
  • Excellent communication skills, written and verbal. Ability to communicate at all levels of the organization
  • Good interpersonal skills
  • Must be able to work independently as well as a team player and can manage own workload
    Able to Multi-task and work under tight deadlines
  • Must be an effective problem solver
  • Reading and understanding of ABAP code, preferred
  •  SAP certification desirable

Essential qualifications

  • Bachelor’s degree in Computer Science/related discipline or equivalent experience
  • Minimum 2 years of SAP SD/CS configuration experience as a functional consultant
  • Nice to have - Hands on experience on SAP SD Pricing Process. Good understandings on complex pricing requirements.
  • Must have at least one full lifecycle SAP implementation experience (Project Preparation till Go-Live)
  • Strong knowledge of intercompany process implementation in SAP
  • Advanced English Level

As a leading employer in our industry, Schlumberger is proud to offer a highly competitive package of base and incentive compensation as well as a comprehensive benefits program designed to support the health, wellness and financial security of our employees and their families. Schlumberger is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, status as a protected veteran or other characteristics protected by law.


SAP Support Analyst Sales & Services
Log in to apply for this position today.
Apply Now

Share This