Customer Service Representative

Clamart - France

Job title:

Customer Service Representative

Location:

Clamart, France

About Schlumberger:

We are Schlumberger, the leading provider of technology and services to the energy industry. Throughout much of the oil and gas lifecycle in over 120 countries; we design, develop, and deliver technology and services that transforms how work is done.

We define the boundaries of the industry by unleashing our talented people’s energy. We’re looking for innovators to join our diverse community of colleagues and develop new solutions and push the limits of what’s possible. If you share our passion for discovery and want to find out what you could really do, then here is the place to do it.

Job Description:

The Customer Service Team Representative is responsible for interface between Sales and Manufacturing for order entry and scheduling shipments. Provide technical knowledge needed to properly process customer orders, and ensure correct information is collected for invoicing of customer orders.

The Customer Service Team Representative will work under the supervision of Customer Services Manager.

Essential Responsibilities and Duties:

• Performs administrative functions supporting customer service functions, sales order entries
• Provides monthly status of open orders and follows up with both customers and production.
• Maintains record of assets' delivery progress and invoicing.
• Interacts with Production/ Buyer/ Planner for follow up of customer orders
• Resolves licensing issues received from customers and record in support database
• Maintains and improves the integrity of the data in the ERP database

Qualifications and competencies:

• At least Bac +2 = BTS, IUT or Master I or Bac + 3 to Bac +5 (optional) in International Commerce, Logistic or Industrial Engineering
• Fluent in English (oral and writing)
• Strong communication skills (including technical writing) in English
• Spirit of international communication / customer’s support
• International Commerce: good knowledge of logistic and regulations
• Experience in a high-tech company producing electro-mechanical products would be a plus
• Basic knowledges in IT systems Pack Office (Excel, Word, etc…) and, if possible, in SAP will be an advantage
• Knowledge of SLB Supply Chain and CLM procedures would be an advantage (applicable for internal transfers only)
• Knowledges of internal SLB business systems:  InTime, InTouch, ESM would be an advantage (applicable for internal transfers only)
• Precision and rigor, respect of deadlines
• Ability to work quickly and on many requests simultaneously

Schlumberger is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.