Customer Service Specialist

Bogota - Colombia

Customer Service Specialist - Supply chain

Mission

The Customer Service Specialist is responsible for processing customer orders, handling order entry and shipment scheduling. The Customer Service Specialist performs necessary functions to meet customer requirements on a timely basis.

Responsibilities:

• Coordinate orders and shipments between Manufacturing and customers.
• Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer.
• Track and report to customer and sales staff delivery date, anticipated delays, conflicting terms and conditions of customer purchase orders.
• Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable.

Requirements:

• 0 - 2 years of experience in related fields.
• Professional degree in Industrial Engineer, Business administration or Supply chain related studies.
• Advanced English Level