IT Internship (6 - 12 months) – IT Onsite Support | Schlumberger

Job Details

IT Internship (6 - 12 months) – IT Onsite Support

London - United Kingdom

Job title:

IT Internship (6 - 12 months) – IT Onsite Support

 

Location:

62 Buckingham Gate, London

 

About Schlumberger:

We are Schlumberger, the leading provider of technology and services to the energy industry. Throughout much of the oil and gas lifecycle in over 120 countries; we design, develop, and deliver technology and services that transforms how work is done.

We define the boundaries of the industry by unleashing our talented people’s energy. We’re looking for innovators to join our diverse community of colleagues and develop new solutions and push the limits of what’s possible. If you share our passion for discovery and want to find out what you could really do, then here is the place to do it.

 

Job Description:

The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues.

 

Essential Responsibilities and Duties:

  • Provide second-line investigation and diagnosis
  • Resolve and close incidents and service requests as per IT procedures and allocated timelines
  • Escalate unresolved incidents and service requests within agreed timescales
  • Log incident and service request details per IT procedures
  • Communicate with customer regarding incident progress
  • Ensure tickets are updated at all times until issues are resolved
  • Conduct regular asset audit and maintain the asset management system
  • Deliver location assigned projects within the agreed timeline
  • Maintain meetings rooms IT equipment on healthy status
  • Assist location administrators with IT orders 
  • Comply with Quality, Health, Safety and Environment policies and IT policies
  • Liaise with customers, other IT support groups and third-party providers when necessary
  • Perform staging of PCs

 

Qualifications:

  • Studying towards or has already completed a Bs or Ms in IT related degree

 

Competencies and skills:

•   Work with colleagues internally to help solve their technology challenges

•   Help connect our colleagues to their customers

•   Be on a development program that helps you build the skills and earn industry qualifications

•   Problem solver with the capacity to engage positively with others

•   Very good interpersonal and communication skills

•   Knowledge of telecommunications and networking principles relating to LAN and WAN technologies

•   Ability to acquire basic knowledge of terms and concepts associated with oilfield rigs and the Business Lines Operations

•   Ability to develop strong understanding of the standard Desktop Services setup

•   Ability to familiarize with the current Desktop and Network challenges and opportunities

•   Skilled at evaluating options and recommending solutions within the framework of the IT standards

•   Knowledge of conflict management styles or skilled at managing and transforming a situation into a resolution

•   Ability to work collaboratively with various IT teams and providers both internal and external

•   Ability to understand provider’s Schlumberger PO & non-PO processes and the internal recharge mechanism

 

 

Schlumberger is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law

 

IT Internship (6 - 12 months) – IT Onsite Support
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