RTDS Engineer (Systems Engineer) | Schlumberger

Job Details

RTDS Engineer (Systems Engineer)

Petaling Jaya - Malaysia

Job Summary:


RTDS Engineers are responsible for the back-office support and/or proactive support and implementation of infrastructure and/or services to enable SIS software products, services and solutions within the PetroTechnical workflows.

RTDS Engineers will provide high quality support and project implementation services to clients of Schlumberger, resolving i issues and sharing relevant information with clients in order to pre-empt potential issues. At times the same support may also be provided internally to Schlumberger.


Reports to: Technical Team Leader, Services Manager or other Operations Line Management


Essential Responsibilities and Duties:


  • Coordinate the development of the RTDS services and engineering to promote RTDS service quality
  • Understand RTDS technology and participate in design and support process.
  • Understand and execute RTDS installation and configuration processes. Document installations and configurations including issue tracking and resolution
  • May provide extended on-site support at client offices, maintaining a professional image at all times
  • Investigates, analyzes, resolves and prepares reports on moderate to complex client tickets via telephone, email or on-site visits
  • Deploys hardware infrastructures (e.g., servers and storage devices), operating systems, databases and SIS software
  • Creates detailed documentation, accessible by the team, for system configuration
  • Assist with mobilization and demobilization of rig site hardware and network on each rig move
  • Learn Data formats, units, meanings and normal value ranges to identify data issues proactively
  • Tailoring the data representation and visualization templates to suite situations
  • Provide detailed reporting on hardware component and system failures, including statistics and analysis
  • Maintain data flow: configure automated data loading and QC procedures for drilling sensors data and daily drilling reports, monitor data loading process, reporting QC issues to users
  • Conducts site surveys to understand customer requirements, documents physical and environmental constraints, specifications, diagrams, and charts to support infrastructure design and selection
  • Collaborates with network and security staff to ensure smooth and reliable operation of application software and systems
  • Ensures databases (including supporting systems and software) are correctly installed and supported (when applicable). Also, that backup, recovery and security procedures are in place and followed
  • Ensures database technologies are kept up-to-date as defined by (client) business needs
  • Installs, upgrades and assists in the integration of SIS applications & supporting technologies
  • Maintains accurate status records for on-going projects and assists in forecasting, auditing, planning and invoicing
  • Assists in the development of systems integration or customized application or configuration projects (e.g. scripting)
  • Develops, implements and documents best practice policies and procedures for new projects or initiatives
  • Proactively visits clients to discuss infrastructure related issues, including defects, workarounds & emergency fixes, providing information detailing history, resolution & status
  • Develops client visit schedules with Account Managers, prioritizing by revenue impact and marketing events
  • Provides health check services at client installations to pre-empt problems Effectively uses designated client tracking system to log client visits
  • Effectively uses the InTouchSupport.com system, ensuring that best practices and lessons learned are made available to wider technical community
  • Effectively uses designated defect tracking system to report software issues
  • Understands and utilizes the correct problem escalation procedures
  • Monitors service quality and pre-emptively informs supervisors when potential issues arise
  • Assists in the collection, maintenance, analysis, presentation, delivery and archiving of data, (Schlumberger, legacy or third-party systems) based on project requirements
  • Assists certified trainers in technical instruction to the client, as required
  • Adheres to all standards of confidentiality and security
  • Recognizes other revenue generating opportunities for sales and training. Suggests additional services to client and follows up on leads with manager and/or sales representative
  • Maintains a broad knowledge of state-of-the-art computer technology, equipment, and systems; participates in professional development activities as appropriate


  • Responsible for project equipment budget planning, equipment ordering and maintenance

Previous Experience and Competencies:

  • Bachelor’s degree in engineering related discipline (computer, software, drilling, petroleum, E&E etc.)
  • Very strong computer literacy with aptitude and readiness for multidiscipline training
  • 0-3 years seniority
  • Candidates equipped with basic networking skills, Linux, basic programming (python, SQL) can be the plus points.


  • Fosters and maintains excellent internal, client and third-party relationships
  • Possesses a high degree of initiative
  • Adaptable and willing to learn new technologies; keeps abreast of key developments in relevant technologies
  • Able to work under pressure
  • Excellent oral, written communication, and interpersonal skills
  • Practices effective listening techniques
  • Able to work independently or as part of a team
  • Effectively analyzes and solves problems with attention to the root cause



Schlumberger is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

Successful applicants may be employed through a Schlumberger approved third-party contracting company and assigned to Schlumberger projects or considered for direct employment by Schlumberger.

Please be vigilant to fraudulent activity if you receive a communication or e-mail regarding potential employment, or an invitation to submit applications to a public email address, supposedly from Schlumberger. Please do not send money or pass any personal details to anyone suggesting they can provide employment with us. We will never ask potential job-seekers for any sort of advance payment as part of the recruiting or hiring process. For more information please visit: https://careers.slb.com/fraud


RTDS Engineer (Systems Engineer)
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