Technical Account Lead

Garden Grove - United States

The Technical Account Lead is responsible for acting as the customer point-of-contact for Product Line operations, providing safe, efficient, and reliable product and service delivery for our customers. The Technical Account Lead develops and delivers optimized technical job designs for the area of responsibility, and maintains a professional relationship with the customer. This person identifies opportunities for continuous improvement of service delivery and formally communicates findings. TAL supports the Product Line in risk management and apply lessons learned to improve job design. The Technical Account Lead coordinates the communication channels and activities between the customer and the service delivery team, and is responsible for overall account cost of service delivery.

Roles and Responsibilities:

• Capture, confirm and analyze job-specific requirements.
• Assess job risks during analysis of customer job requirements
• Develop Technical Job Proposal
• Prepare Customer Cost Estimate for established accounts
• Compile cost estimates for consolidation with the technical proposal
• Participate in brief and debrief sessions with the PSD team as required to ensure that customer objectives are clearly understood.
• Support the operational unit PSD team and PSD Manager in the execution phase with design changes as required due to changes in job dimensions, resource availability or service quality incidents.
• Analyze job execution versus design, and formally capture design improvements and optimization opportunities, including lessons learned and best practices.
• Ensure that job deliverables are accurate and delivered on time.
• Conduct Service Delivery Closure
• Validate Event Investigation
• Facilitate customer reviews of SQ events as required.
• Coordinate and conduct regular service quality meetings with the customer.

Qualifications and Experience: 

• Minimum Bachelor’s degree in engineering (preferably Petroleum, Mechanical, Electrical, Mechatronics, although other disciplines will be considered).
• Minimum 3-5 years Oil & Gas industry experience.
• Previous experience with Artificial Lift applications and operations, especially Electrical Submersible Pumps (ESP) and/or Rotating Machinery is required.
• Previous experience in application engineering, troubleshooting, remote monitoring, and failure investigation is preferred.
• Excellent communication skills verbal and written.
• Excellent computer skills.
• Candidates must be able to legally work and reside in the US, without sponsorsip. 

SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran or military status, pregnancy (including pregnancy, childbirth and related medical conditions), marital status, or other characteristics protected by law. We are an “Equal Opportunity Employer".  For more information regarding your rights, refer to the latest version of the "EEO is the Law" poster, the "EEO is the Law-Supplement" poster, and the "Pay Transparency Nondiscrimination Provision" located here: https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact accommodationhotline@slb.com to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

We are committed to a culture where everyone feels like they belong. To learn more about our diversity, equity, inclusion commitments, please visit our Diversity & Inclusion | SLB (slb.com) for more information.

SLB is a VEVRAA Federal Contractor- priority referral Protected Veterans requested.