InterACT Service Desk Analyst | Schlumberger

Job Details

InterACT Service Desk Analyst

Petaling Jaya - Malaysia

About us

We are a global technology company, driving energy innovation for a balanced planet.​ Together, we create amazing technology that unlocks access to energy for the benefit of all.​

Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and achieve our goals. We aim to raise the bar high. We look for people who are committed to innovation and success and act with integrity to become and be a part of one of the most diverse group of experts in our industry, anywhere around the globe.

Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.


Job Description

InterACT Service Desk Analyst supports internal and external customers before, during and after remote operations using both the InterACT data delivery application or the SimpleHelp remote desktop software in a 24/7/365 shift pattern that includes both day and night shifts.


Roles and Responsibilities:

  • Maintains User accounts, permissions, organizations, wells, and Corporate Agreements for both internal and external users
  • Performs IA and SH troubleshooting for incoming service desk requests
  • Can support SLB Application installation & support (PDSView, Wellsync, BlueView, PDSView, ToolBox, Wits Server, FracCat Stimulation Report Tool)
  • Performs daily “to-do” tasks
  • Has intermediate understanding of real-time data transmission troubleshooting
  • Supports International InterACT systems
  • Assists in the completion of yearly user audits
  • Understands and follows escalation procedures for RO, server, and network issues
  • Maintains & follows InterACT and SimpleHelp Policies and Procedures in SharePoint
  • Records each incoming request in the Remedy tracking system
  • Documents all correspondence with users in ticketing system
  • Resolves tickets that come out of pending in a timely manner
  • Contributes to reviewing all InterACT SOP’s annually
  • Communication and training between field, sales, clients, and co-workers
  • Provides a complete daily turnover including pending tickets, resource outages, personnel issues, and any other issues
  • Follows IT Security policies
  • Performs Quality Control audits on the application of permissions
  • Complies with mandatory QHSE training and fulfills QHSE objectives


Qualifications and Experience:

  • Associate or Bachelor’s degree in IT preferred
  • 2-3 years previous experience preferred


SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.






InterACT Service Desk Analyst
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