Service Request Management Analyst

About SLB 

Together we create amazing technology that unlocks access to energy for the benefit of all. We are a global technology company, driving energy innovation for a balanced planet. With operations in 120 countries, we have more than 98,000 from 170 different nationalities, we lead the industry focused on diversity and inclusion. Visit www.slb.com for more information.  

About the Bogota Information Technology Center (BITC) 

The Bogota Information Technology Center (BITC) has a fundamental and critical role in SLB corporate transformation and for delivering digital solutions to the larger organization. Our company has embarked on a corporate transformation to deliver a step change in the reliability, efficiency and integration of our technologies, products, and services. Advanced technologies are key enablers to this and encompass all aspects of business systems, including the organization platform and processes. Investments in and building strong competences across our technology pillars – SAP, Digital Enterprise Systems, Data and Analytics, Digital Operations, Security are key to an integrated digital that is positioned to deliver superior results.  

About this role 

This job requires intermediate level understanding of the Service Request Management practice. It is also expected that the Service Request Management Analyst to be able to analyze data, identify trends, and provide meaningful improvement suggestions.

Responsibilities 

• Conducting design reviews of candidate service request items, coordinate between teams, ensure the service backlog is running smoothly.
• Managing the day-to-day activities of the process; ensuring operating procedures are documented to support the activities.
• Assigning tasks to Catalog Editors for execution.
• Coordinating interfaces between service catalog management and other processes
• Ensuring that all operational services (and those being prepared) are recorded within the service catalog.

Qualifications and Requirements 

Essential qualifications 

• Bachelor's degree, M.Sc. or equivalent in Computer Science, IT or related.
• Advance English is required.
• This job would require at 2-3 years of experience working.
• Experience in the ESM implementation, help in testing Service Requests, coordinate with ESM CoE, Automation, or Architecture teams for designing solutions.
• Analyzing data, documents, user input surveys, and workflow to determine which course of action will satisfy the business problem.

Other skills and abilities 

• Focus and results oriented.
• Excellent verbal communications
• Proactive and self-learner

SLB as an employer 

As a leading employer in our industry, SLB is proud to offer a highly competitive package of base and incentive compensation as well as a comprehensive benefits program designed to support the health, wellness and financial security of our employees and their families. SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, status as a protected veteran or other characteristics protected by law.