Onsite Support Analyst
We are a global technology company, driving energy innovation for a balanced planet.
At SLB we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose. As innovators, that’s been our mission for 100 years. We are facing the world’s greatest balancing act- how to simultaneously reduce emissions and meet the world’s growing energy demands. We’re working on that answer. Every day, a step closer.
Our collective future depends on decarbonizing the fossil fuel industry, while innovating a new energy landscape. It’s what drives us. Ensuring progress for people and the planet, on the journey to net zero and beyond. For a balanced planet.
With our 80 Technology centers and 4 research centers around the world we are continuously developing new tools and services to keep us at the forefront of our industry and to meet the challenges of our industry.
More than 98,000 employees over 120 countries already started their SLB journeys. Start yours now!
The Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues
Essential Responsibilities and Duties:
§ Troubleshoot and resolve PC incidents.
§ Perform IMAC (Install, Move, Add, and Change).
§ Staging of PCs.
§ Hardware & software maintenance and support.
§ Asset management.
§ Coordinate with Break/Fix vendor for hardware repair.
§ Do the bronze site visits as according to the scheduled calendar. (May not apply to all Desktop Support personnel)
§ Assist and work closely with SSO on IT security issue and virus eradication effort.
§ Have a good understanding on the IT pricing.
§ Have a good understanding of the IT Processes and Procedures
§ Comply with IT standard processes and procedures.
§ Active participation in regular staff meetings as coordinated by Service Delivery manager
§ Maintain working area to professional standards.
§ Comply with Schlumberger QHSE and IT security policies
§ BSc Degree
§ Additional general requirements:
§ Experience on an IT Service Desk a plus
§ Knowledge and experience in the use of Ticketing systems preferred
§ Ability to write technical support documentation a plus
§ Excellent customer service skills
§ Good interpersonal and presentation skills
§ Fluency in English
§ Willing to work flexible hours when appropriate
§ Ability to handle multiple projects and tasks simultaneously
§ Ability to work under pressure
§ Ability to communicate effectively with customers, peers, and management.
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.