IT Support Team Leader (2nd Line)

Aberdeen - United Kingdom

Senior IT Support  Analyst (2nd Line)

Location: Aberdeen

 

About Us:

We are a global technology company, driving energy innovation for a balanced planet.

At SLB we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose. As innovators, that’s been our mission for 100 years. We are facing the world’s greatest balancing act- how to simultaneously reduce emissions and meet the world’s growing energy demands. We’re working on that answer. Every day, a step closer.

Our collective future depends on decarbonizing the fossil fuel industry, while innovating a new energy landscape. It’s what drives us. Ensuring progress for people and the planet, on the journey to net zero and beyond. For a balanced planet.

 

Role Overview

A unique opportunity has arisen for an experienced IT Analyst to join the on-site Support Team. You’ll be part of a team who provide on-site support to multiple locations across Aberdeen. 

As the Senior Support Analyst, you will be responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals.

You will mentor more junior team members, and act as an escalation point for unresolved issues. Additionally, you’ll have the opportunity to manage IT projects and delegate them across the team.

 

Responsibilities

• Serve as an escalation point for unresolved issues
• Assign and manage projects such as upgrades
• Provide second-line investigation and diagnosis.
• Resolve and close incidents and service requests as per help desk procedures and allocated timelines.

 

Experience & Skills

• Experience within an IT-support role
• Strong communication skills, ability to communicate effectively across a range of stakeholders within the business.
• Prioritisation and delegation skills

 

What we can offer you:

Competitive base salary with bonus, private healthcare for employee & family, subsidised dental care, Health & Wellbeing programs such as the Employee Mental health support, health & wellness coaching, part employer and employee funded pension contribution, Income protection scheme, life insurance.

Other benefits are also available through the SLB flexible benefits program.

SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.