DELFI Service Desk Analyst

Petaling Jaya - Malaysia

About us

We are a global technology company, driving energy innovation for a balanced planet.​ Together, we create amazing technology that unlocks access to energy for the benefit of all.​

Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and achieve our goals. We aim to raise the bar high. We look for people who are committed to innovation and success and act with integrity to become and be a part of one of the most diverse group of experts in our industry, anywhere around the globe.

Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.

 

Job Description

The DELFI Service Desk Analyst is responsible to support the SLB DELFI environment. The responsibilities of DELFI Service Desk Analyst involve getting in contact directly with internal and external clients/users of the company, evaluating and identifying the risks and causes of an issue that has been reported via mail, phone and online platforms. Also, the analyst should be capable of using the information gathered from SLB customers virtual machines and provide alternatives and solutions for the issues and requests related to them, this includes, communicating to various support members, managers and account owners for additional assistance on requests.

 

Roles and Responsibilities:

• Monitor the ticketing system, email account, and cloud applications activity.
• Evaluate client’s need and IT processes required to provide suggestions to answer their inquiries and requests.
• Communicate and translate (if needed) requests from our clients to the rest of the team so everyone is aware of the current requirements.
• Skilled at documenting steps and troubleshoots performed on the user’s virtual machine.
• Be able to talk with customers about solutions and requirements for different type of request.
• Possess excellent communication skills in liaising with clients and support teams from various locations.
• Share knowledge acquired through troubleshoots with the rest of the team to improve and maintain continuous development.
• Attend comments and instructions provided by team leads and management team over ticket handling and customer service

 

Qualifications and Experience:

• Associate or Bachelor’s degree in IT preferred
• Cloud computing: Have an intermediate understanding around Azure and Google Cloud Platform environments.
• IT Knowledge: Intermediate understanding of how OS works and how to navigate through it.
• Customer Service: Client interaction management.
• Cybersecurity: Identification of security risks and threats around cloud environments.
• Troubleshooting: Identify and follow problem solving solutions on digital environments.
• Data privacy: Manage customer data and protect its integrity at all support levels.

 

SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.