ITOM D2C Enablement Manager
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About the Bogota Information Technology Center (BITC)
The Bogota Information Technology Center (BITC) has a fundamental and critical role in SLB corporate transformation and for delivering digital solutions to the larger organization. Our company has embarked on a corporate transformation to deliver a step change in the reliability, efficiency and integration of our technologies, products and services. Advanced technologies are key enablers to this and encompass all aspects of business systems, including the organization platform and processes. Investments in and building strong competences across our technology pillars – SAP, Digital Enterprise Systems, Data and Analytics, Digital Operations, Security are key to an integrated digital that is positioned to deliver superior results.
About this role
This position is part of the IT Operations Management (ITOM) Toolset and Automation team which delivers Business Service Management monitoring tools solutions, services and processes for the enterprise.
He/She will be responsible for Managing the local ITOM team in Bogota. Reporting functionally to the ITOM D2C Enablement Manager will be CMDB (Discovery engineer, Service modeling engineer), Monitoring (Monitoring Engineer), Automation (Automation engineer) and any other ITOM team member to be based in Bogota in the future.
He/She will be responsible for the implementation, deployment and sustainability of the Discovery of the CI and their relation, reconciliation rules, enrichment rules and Integration for the CMDB, working closely with the IT CMS Manager and architecture (ITOM architect) to ensure that the overall discovery solution is available, secure, scalable and sustainable.
He/She will produce, publish and maintain specific data maps which document the results of CMDB discovery, integration activities, and which serve as foundation for the enterprise service models and CI life Cycle status.
He/She will work with Service & Application solution architects to validate service model that is coming from auto modelling activities – a responsibility shared with the CMS Service Manager.
He/She will be responsible for evolving, maintaining, and documenting the ITOM CMDB data model, working with the CMS Service Manager and to make the appropriate design choices which support the consumption use cases. Mainly focus on the alignment of the CMDB with the ITOM and ITSM runtime operational database enabling the global manage activities: the alignment of the CIs between the event management (monitoring) & the incident management activities, their topology between the event management (monitoring) 7 the change management, their lifecycle status between the deploy, configure, discover, retire and asset management.
Interfacing with Key CMS Stakeholders:
Managing the ITOM team in Bogota:
Service Modeling Related:
Responsibilities include ServiceNow CMDB related activities such as:
Responsibilities includes the uCMDB related activities such as:
Qualifications and Requirements
Other skills and abilities
SLB as an employer
As a leading employer in our industry, SLB is proud to offer a highly competitive package of base and incentive compensation as well as a comprehensive benefits program designed to support the health, wellness and financial security of our employees and their families. SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, status as a protected veteran or other characteristics protected by law.