IT Intern - Onsite Support | Schlumberger

Job Details

IT Intern - Onsite Support

Crawley - United Kingdom

Job title: 


IT Intern  



About Us: 

We are a global technology company driving energy innovation for a balanced planet. 

At SLB, we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose. As innovators, that’s been our mission for 100 years. We are facing the world’s greatest balancing act- how to simultaneously reduce emissions and meet the world’s growing energy demands. We’re working on that answer. Every day, we get a step closer.  

Our collective future depends on decarbonising the fossil fuel industry while innovating a new energy landscape. It’s what drives us. Ensuring progress for people and the planet on the journey to net zero and beyond. For a balanced planet. 

With our 80 Technology centres and 4 research centres around the world, we are continuously developing new tools and services to keep us at the forefront of our industry and to meet the challenges of our industry. 

More than 98,000 employees in over 120 countries have already started their SLB journeys. Start yours now! 




Minerva Office - Crawley 


Job Summary: 


The Position holder is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues.  

Successful Position holders are excellent communicators, enjoy solving problems, and work well in teams. 


Essential Responsibilities and Duties: 


Provide second-line investigation and diagnosis. 

Resolve and close incidents and service requests as per help desk procedures and allocated timelines. 

Escalate unresolved incidents and service requests within agreed timescales. 

Log incident and service request details per help desk procedures. 

Communicate with customer regarding incident progress. 

Ensure tickets are updated at all times until issues are resolved. 

Conduct customer satisfaction call-backs and surveys. 

Comply with Quality, Health, Safety and Environment policies and IT policies. 

Liaise with customers, other IT support groups and third-party providers when necessary. 

Perform staging of PCs. 

Maintain Global Asset Management database with updates related to the assigned hardware. 

Perform Install, Move, Add and Change tasks. 

Perform hardware and software maintenance and support. 

Participate in IT team and follow up on objectives and key performance objectives. 

Troubleshoot and resolve PC incidents and VIP requests. 

Liaise with third-party suppliers for hardware repair. 

Assist with SCSI on IT security issues and virus elimination. 





Students not recent graduates  

IT Background 


SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.