Job Details

MPS MENA Customer Service Representative

Dubai - United Arab Emirates

About us

We are a global technology company, driving energy innovation for a balanced planet.​

Together, we create amazing technology that unlocks access to energy for the benefit of all.​

Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and achieve our goals. We aim to raise the bar high. We look for people who are committed to innovation and success and act with integrity to become and be a part of one of the most diverse group of experts in our industry, anywhere around the globe.

Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.


Job summary

The Customer Service Representative ensures efficient and proper executions of aftermarket spare parts orders received for the Midstream Production System (Valves & Process Equipment’s) division from end to end process, included but not limited to below key responsibilities.


Job Description

  • Manage the communication with the S&C department and process all customer orders and shipment of products and ensure optimal practices for all processes in Middle East and North Africa.
  • Verify all ordered lines and prepare order reports on a weekly basis.
  • Manage all shipments (inbound and outbound), respond to all inquiries for the overall status of the order and resolve all customer issues and prepare efficient schedule for key requirements.
  • Handle all exchange orders, part number creations, credit memos etc.
  • Build sustainable relationships of trust through open and interactive communication
  • Monitor and evaluate all order issues and resolve in discrepancies in production metrics and ensure accurate billing of all bookings.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • Provide an interface with finance department and manage all contracting processes
  • Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow.
  • Serve as customer’s primary point of contact.
  • Ensure prompt, courteous, and accurate responses are provided to external and internal customers.
  • Must possess proven customer service experience and ability to action various operational tasks needed to support revenue growth, productivity, and exceptional levels of customer satisfaction.
  • Drives solution of customer complaints by solving it directly or assigning tasks to other function


Qualifications and Experience:

  • Years of experience required: 5+ years of relevant experience.
  • Strategic Planning
  • Prior work experience in EPCs, Engineering Consultancies, Production Facility Engineering, Process Safety.
  • Generating orders and reviewing them to ensure completion at desirable OTD levels
  • Bachelor’s Degree in Engineering or related
  • English – Fluent
  • Excellent SAP & MRP skills
  • Proactive and self-driven
  • Strong organizational and time management skills supported by priority setting skills


SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.