Customer Service Specialist
Canada, Clairmont
Sales & Commercial
Job Description
SLB is seeking a personable, quick‑learning, and technically inclined individual to join our Clairmont team as a Customer Service Specialist. We are looking for someone who thrives in a fast‑paced, customer‑driven environment, enjoys solving operational challenges, and can balance office‑based responsibilities with occasional visits to customer or shop locations. Strong organizational skills, interpersonal communication, and comfort working with business systems such as SAP will set you up for success in this position. In this role, you will gain hands‑on exposure to surface wellhead operations and field activities while preparing quotations, entering sales orders, coordinating shipments, communicating progress updates, and partnering closely with sales, warehouse, supply chain, and procurement teams.
Come join SLB and be part of one of the world’s most diverse and inclusive groups of industry experts. A global technology company driving energy innovation for a balanced planet. Together, we create groundbreaking technology that unlocks access to energy while reducing environmental impact. For more information about SLB, please visit www.slb.com.
Roles and Responsibilities
- Process customer orders and maintain accurate order entry and quotations in SAP, including contract review and alignment with specifications, delivery requirements, documentation, packaging, and Trade Compliance.
- Coordinate the full order‑to‑delivery cycle, ensuring timely communication of progress updates, shipment schedules, and any potential delays or conflicting purchase‑order terms.
- Collaborate with sales, credit & collections, supply chain, manufacturing, shipping, procurement, and warehouse teams to ensure seamless customer service and issue resolution.
- Support field and shop operations when required, including creation of wellhead install packages and coordination with field service technicians for wellhead installations.
- Participate in on‑call rotation to support urgent customer or shop needs.
- Contribute to continuous improvement through Manufacturing System principles and complete routine reporting.
Qualifications and Experience
- Technical diploma/degree in Engineering Technology, Business, or a related field preferred.
- Minimum 3 Years of experience in oil & gas, preferably in wellhead-surface systems, field services, or a similar commercial/manufacturing environment.
- Proficiency in MS Office (Excel, Word, Outlook); experience working with ERP systems (SAP strongly desired).
- Class 5 Driver’s License required.
- Must be legally authorized to work and reside in Canada without company sponsorship.
Schlumberger Canada Limited is committed to workplace diversity and employment equity and supports initiatives to enhance employment opportunities for local workforces and Indigenous Persons.
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Benefits
International Opportunities
Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.
Insurance
Health, vision, and dental insurance for you and your dependents available from day one.
Learning Opportunities
Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.
Diverse and Inclusive
Our exceptional and diverse people are the pulse and spirit of who we are. Every day, you will enrich your knowledge in an environment where differences in thought, creativity and experiences are embraced.
About Us
We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.
Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.
We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact accommodationhotline@slb.com to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.
SLB is a VEVRAA Federal Contractor- priority referral Protected Veterans requested.
