Applications Support Analyst
India, Pune
Digital Technology & Research
The Applications Support Analyst is responsible for providing functional and technical support to users for applications or systems.
- Provide functional and technical analysis.
- Troubleshoot and resolve escalated tickets and communicate the solution to customers via the Service Desk or other support personnel.
- In senior level roles: Serve as a subject matter expert.
- Develop or adapt training material.
- Negotiate with vendors.
- Gather and validate change requests and bug fix requirements and liaise with Development team.
- Assist with testing of new application functions, releases and promotions.
- Liaise with AODC and other business application groups on day-to-day operations.
- In Functional Support Analyst role: Answer, analyze and provide quality checks for incoming tickets and route them appropriately.
- Liaise with Service Desk on ticket auto-assignment.
- Coordinate with Service Desk for new applications and module decision tree configurations in Remedy.
- Produce metric reports on incoming tickets.
- Provide governance to ensure tickets are fixed on time.
- Organize ad-hoc backlog campaigns.
- In Technical Analyst role: Respond to ALM tickets on reported system bugs and enhancements.
- Liaise with the Functional Analyst on reported system issues.
- Work with the data centers and monitor the performance of the systems.
- define the technical solution with the Architecture team to meet business requirements, as well as the project plan, resources, schedule, and budget required to deliver the solution.
- Manage the execution of application upgrades and organize the transition to Service Operation.
- Manage the L3 development teams.
- Provide system monitoring and performance.
- Maintain the systems’ technology stack.
- Operate within the Security operations standards and guidelines.
Fresh Out
Benefits
International Opportunities
Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.
Insurance
Health, vision, and dental insurance for you and your dependents available from day one.
Learning Opportunities
Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.
Diverse and Inclusive
Our exceptional and diverse people are the pulse and spirit of who we are. Every day, you will enrich your knowledge in an environment where differences in thought, creativity and experiences are embraced.
About Us
We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.
Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.
We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact accommodationhotline@slb.com to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.
SLB is a VEVRAA Federal Contractor- priority referral Protected Veterans requested.
