CS Specialist - Russian Speaker
Malaysia, Petaling Jaya
Supply Chain
The Customer Service Specialist is responsible for monitoring PO acknowledgment, past due POs and On-Time Delivery over the open Purchase Order pipeline, through the proactive or On Demand process management in the Demand to Deliver order lifecycle (from the PO Creation to supplier delivery). The Specialist provides internal customer support on order deliveries, push materials through the internal logistics process, modify or cancel purchase orders based on business needs, and provide general guidance through the P2P process for involved stakeholders upon request. This person ensures all activities are performed in strict compliance with Schlumberger procedures, employment rules, manuals, policies, and country legislation.
- Monitor and work with the supplier to guarantee, PO acknowledgement, control Past Due POs and on-time delivery for orders in scope.
- On demand teams manage changes or expediting needed based on ESM tickets received.
- Escalate to relevant stakeholders the suppliers not compliant with process and follow up if the necessary actions are taken for orders in this scope to move them to the next Leg of the Supply process.
- Responsible for expediting the orders in scope from PO creation to Supplier Delivery.
- Initiate Cancel/Modify requests for purchase orders in SLB systems (SAP, SWPS, GOLD, and Lawson) after consultation with internal stakeholders and external suppliers.
- Update the ERPs with all the relevant dates and supplier feedback ensuring this information are reflected in the Business systems and metrics.
- Provide timely updates to communicate progress, status, and advancement over each business request.
- Hold regular meetings with main stakeholders Divisions/BLs and other relevant stakeholders to convey information regarding their open PO pipeline.
- Review open order report on a regular basis to clean-up open POs no longer required by the business.
- Deliver all provided services to internal customers with quality and positive experience.
- Asses continuous improvement opportunities for current PO management and supplier engagement process.
- Review and contribute to the creation of knowledge management material for the SSC.
- Participate and contribute to SQ investigations assigned to SCC & track deviations and raise non-conformance in QUEST.
- Uphold HSE, TCC, Code of Ethics, Gift Policy, Schlumberger Financial Manual (SFM), Blue Print.
Bachelor Degree
Benefits
International Opportunities
Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.
Insurance
Health, vision, and dental insurance for you and your dependents available from day one.
Learning Opportunities
Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.
Diverse and Inclusive
Our exceptional and diverse people are the pulse and spirit of who we are. Every day, you will enrich your knowledge in an environment where differences in thought, creativity and experiences are embraced.
About Us
We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.
Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.
We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact accommodationhotline@slb.com to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.
SLB is a VEVRAA Federal Contractor- priority referral Protected Veterans requested.
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