Student Intern

Key Responsibilities

1. Training Content Development:

• Design and develop comprehensive training materials for Digital & ERP Applications, including Quick Reference Guides, Web Based Trainings, Business Process Flows, Videos, Business Process Procedures, In Application help using Digital Adoption Platforms (DAP) and other various training artifacts.

2. Training Delivery:

• Conduct Virtual Instruction Led Training (VILT) and Webcast (WC) sessions to train users on various business systems.
• Facilitate Train the Trainer (TTT) sessions for site trainers to equip them with the skills needed to effectively deliver VILT classes, utilizing exercise guides and training data.
• Develop and implement a training schedule and rollout plan to ensure timely delivery of training programs.

3. Deployment Activities:

• Participate in the planning and execution of deployment activities for Digital & ERP Applications
• Assist in the creation of deployment plans, including timelines, resource allocation, and risk management.
• Liaises with Product / Process Owners, DevOps and various stakeholders to ensure smooth deployment and minimal disruption to business operations.
• Monitor deployment progress and address any issues or challenges that arise during the deployment phase.

4. Change Management Strategy:

• Support the development and execution of change management plans and activities to drive user adoption and minimize resistance.
• Design and align training strategy with overall change Management.
• Assess the impact of changes on various business units and develop mitigation plan against the Change Impact.
• Monitor and report on the effectiveness of change management activities and training programs.

5. User Support:

• Resolve training issues by addressing incidents within the framework of Digital Performance Management.
• Troubleshoot and resolve user issues, escalating to technical support teams when necessary.
• Gather user feedback to continuously improve training content and delivery methods.

6. Training Document Lifecycle Management:

• Create and update Course Catalog.
• Manage the organization and publication of training documents.
• Analyze user interaction data, adoption trends, and engagement metrics from the DAP platform to identify areas for improvement and provide stakeholders with regular reports highlighting progress, challenges, and opportunities.
• Document lessons learned and best practices to enhance future change management initiatives.

Qualifications and Requirements

• Any Bachelor’s / Master’s degree with STEM/ Finance/Sypply Chain /HR

Soft skills and abilities

• Analytical Thinking
• Service & Result Focused
• Creative Thinking
• Initiative & Accountability
• Continuous Improvement

Desirable skills or certifications

• Microsoft Power Platform (Power BI, Power Apps, Power Automate)
• Python
• DAP (WalkMe or WhatFix)
• SAP Certificates