Digital Intern (Customer Service)

Global Business Services Digital Intern (Customer Service) - Petaling Jaya, Malaysia

About us

We are a global technology company, driving energy innovation for a balanced planet.

Together, we create amazing technology that unlocks access to energy for the benefit of all.

Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and achieve our goals. We aim to raise the bar high. We look for people who are committed to innovation and success and act with integrity to become and be a part of one of the most diverse group of experts in our industry, anywhere around the globe.

Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.

Job Description

The Global Business Services Digital Intern (Customer Service) supports customer service operations by monitoring and update Purchase Order (PO) to mitigate any deviations and ensure targeted On-Time Delivery (OTD) is achieved.

On top of that, the role also focuses on leveraging data analytics to improve visibility, efficiency, and decision-making across daily process flows. The intern utilizes tools such as Power BI, Excel, MSO, Celonis, and PowerApps to build dashboards, automate reporting, and deliver actionable insights while contributing to real-world business intelligence and process optimization initiatives.

Roles and Responsibilities:

• Understand Procure-to-Pay (P2P) process flow to identify and implement process improvements
• Collaborate with cross-functional teams to understand business requirements and deliver data-driven solutions
• Support internal and external digitalization and efficiency projects, including documentation, user guides, and presentations
• Engage with assigned suppliers on a regular basis to track updates and support process effectiveness
• Contribute to continuous improvement initiatives and knowledge management activities
• Perform data analysis to identify efficiency improvement opportunities, trends, and operational issues, and present actionable findings to stakeholders
• Build, maintain, and enhance dashboards and reports using Power BI, Excel, and related analytics tools
• Support data extraction, transformation, and validation processes (ETL) to ensure data accuracy, integrity, and reliability
• Create and support digital and AI-driven solutions to streamline Customer Service workflows and improve business efficiency
• Monitor and troubleshoot data inconsistencies across multiple data sources to maintain data quality

Qualification and Experience:

• Currently pursuing a degree in Data Analytics, Computer Science, Information Technology, Artificial Intelligence, Business, or a related field
• Hands-on exposure to data visualization and analytics using tools such as Power BI and Microsoft Excel, including dashboard creation and reporting
• Familiarity with SQL for querying and managing data
• Experience or working knowledge of Power Automate, PowerApps, and Microsoft Copilot Studio to support digitalization and workflow automation
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word), including Excel Macros for automation and efficiency
• Basic understanding of AI and machine learning concepts and their application in business process improvement
• Strong analytical and problem-solving skills with attention to detail
• Foundational knowledge of HTML and CSS for simple interface or reporting enhancements
• Good written and verbal communication skills, with the ability to collaborate across teams
• Ability to work independently, manage time effectively, and adapt quickly in a fast-paced environment
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Working Arrangement & Hour:

 The Global Business Services Digital (Customer Service) team is following the Blue Flex policy and quite flexible. However, the new intern is required to come to the office physically every day from Monday to Friday, 10.30AM to 7.30PM for learning and adapting purposes.

SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ape, disability, or other characteristics protected by law.